Refund Policy

Effective as of: July 27, 2026

At Solyra® Moroccan Lanterns, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.

1. 30-Day Return Window

You have 30 calendar days from the date you received your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solyramoroccan.com. In your email, please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back to us. Please do not send your item back without an RMA number, as it may delay or prevent your refund.

3. Return Shipping Costs

The customer is responsible for all return shipping costs, unless the item received is damaged or defective.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made items
• Items that pose hygiene risks if returned (e.g., certain personal care products, if applicable)

If you have questions about whether a specific item is returnable, please contact us.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solyramoroccan.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including return shipping costs, at our discretion. You will not be responsible for return shipping costs for damaged or defective items.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyramoroccan.com. If you wish to exchange an item for a different product, please follow the return process for a refund and place a new order for the desired item.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solyramoroccan.com.

9. Contact Us

For any questions regarding our Refund Policy, please contact us at support@solyramoroccan.com.