Shipping Policy

Effective as of: July 27, 2026

Thank you for shopping with Solyra® Moroccan Lanterns! We are committed to delivering your beautiful "Solar Moroccan Lanterns" to you in a timely and efficient manner. Please review our shipping policy below.

1. Shipping Costs

We offer a flat rate shipping fee of $8.95 per order for all domestic shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.

4. International Shipping

We offer international shipping to select countries. International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing times.

Please note that international orders may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an international order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Solyra® Moroccan Lanterns is not responsible for delays caused by shipping carriers, unforeseen weather conditions, or customs processing. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments will be handled exclusively by USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solyramoroccan.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate and resolve the issue, which may include a replacement or refund.

9. Restricted Countries

Due to various restrictions and logistical challenges, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at support@solyramoroccan.com.